No. Our classes are designed for all levels, so we don’t require an introductory class. In all of our general classes, our instructors will cue modifications and progressions for every exercise so that you can tailor ANY class to your own ability level! For brand new clients, we ask that you arrive 15 minutes before the start of class so that your instructors can introduce you to the reformer equipment and get to know about any injuries you may have that need modification cues. If you don’t arrive at least 15 minutes early, we may ask you to reschedule.

We DO offer a “Reformer Foundations” class weekly for clients who would prefer a more hands-on start in Pilates. Other classes that are ideal for beginners are any of our “Restorative” reformer classes. These classes are always a slower pace, and don’t include any advanced reformer exercises.

We know that seeing that there is a waitlist can be frustrating and disheartening - but please know that this is NORMAL for Pilates studios, and the waitlist MOVES!

We strongly recommend joining the waitlist for any full class you want to attend! The waitlist really does cycle through, and it is highly likely you will be able to get into your preferred classes by adding yourself to the waitlist.

***PLEASE NOTE: By joining the waitlist you’re committing to attend if added 12 hours before start of class.***

HERE’S HOW IT WORKS

Before 12 hours of class:

The waitlist auto-fills and the person at the top of the list is added to class.

Within 12 hours of class:

Our system STOPS autofilling wait-listers right at the 12 hour mark. If any spots become available after the 12-hour-cut-off, a text will go out to everyone on the waitlist. At this point, it is “fastest fingers first” meaning that he first person to jump online and book gets the spot!

At any time:

You can leave the waitlist with no penalty

Once you’re added to the class: Late-cancel and no-show policies apply.

(We always recommend removing yourself from the waitlist if you are not confident you can attend class.)

Yes! In order to ensure that our limited reformer and aerial hammock spots are available to all members, it’s important that we have standards regarding late cancellations an no-show!

Fee & Refund Policy

We do enforce our Late Cancel and No-Show policies in order to keep our limited reformer and aerial hammock spots available, especially during peak times. Please remember to cancel at least 12 hours before class, even if you're switching to another time, to avoid a fee.

In Case of Emergencies

If something unexpected comes up—an emergency, illness, or other unavoidable situation—please reach out. We’re always happy to review Late Cancel or No-Show fees on a case-by-case basis and offer grace when it’s truly needed.

That said, we kindly ask that clients avoid making this a regular habit. Our goal is to support you while keeping the schedule fair and accessible for everyone.

Need to Adjust Your Schedule?

You can make changes anytime through the app or on our website.

Please remember: our Late Cancel window is 12 hours before class. For example, if you're booked for a 7 PM class, you’ll need to cancel by 6:59 AM to avoid a fee.

Late Cancel & No-Show Fees

All Memberships & Week Passes
$10 fee for late cancels
$20 fee for no-shows

Drop in Credit, Guest Credit, or Credit Pack Booking:
Credit will be lost/forfeited if canceled late or missed.

We have limited spots—just 12 reformers per studio—so please cancel early if needed to give others a chance to join class. Thanks for being thoughtful. If an extenuating circumstance causes you to miss class, please reach out and let us know! We know that life happens, and we’re always happy to waive a late-cancel fee for circumstances outside of your control!

We encourage all clients to stay for the full class to get the most benefit and avoid disrupting others. If you absolutely need to leave early, please follow these guidelines:

1. Wait until the cool-down portion has begun. This helps avoid disruption during active exercises when focus and safety are key. 

2. Before you go, please wipe down and reset your equipment for the next client.

3. Here at SALTED, we’re passionate about helping our clients carve out real time for restoration and renewal. Our class cool-downs include a meditative moment of total stillness that helps your body recalibrate and renew after a vigorous workout. We hope you’ll make your hour with us a top priority. 

Of course, we ALWAYS understand that “life happens” and we support you in making these calls. We appreciate your cooperation in helping us create a focused and safe environment for all participants.

Arrive On Time

We kindly ask that all clients arrive 10 minutes before the start of class. With waitlists growing, many clients come hoping to grab an open spot—and your spot isn’t guaranteed if you're late.

If you're not present at the start of class and someone is waiting, your spot may be given away.

To avoid missing your class, we recommend arriving at least 10 minutes early.

Late Arrival Policy

For safety, especially in Pilates classes, it’s important not to miss the warm-up. We allow a 3-minute grace period, but after that, you won’t be allowed to join. The warm up is the most important part of any Pilates class.

Please note: This grace period only applies if no one is waiting to take your spot.

Thanks for helping us keep classes safe, smooth, and respectful for everyone!

A Note About Fragrances: To help us maintain a safe and accessible environment for all of our members, guests, and instructors, we kindly ask that you do not wear fragrances, perfumes, colognes, or scented lotions when visiting SALTED. Some individuals have significant allergies and sensitivities to fragrances. This is especially important for our aerial hammock classes, as fragrances and scented products can transfer onto the hammocks and make them unusable for the next member or guest. We truly appreciate your understanding and consideration as we work to create a comfortable environment for everyone.

SHOW UP EARLY 

We ask that you arrive at your first class 15 minutes early to allow time for set-up on your reformer. You may be asked to reschedule if you do not arrive 15 minutes early. This is an important block of time where you will meet with your instructor, get set up on your reformer, and discuss any specific modifications you might need throughout class so that you have a safe and effective workout.

WHAT TO WEAR/BRING

We recommend comfortable, fitted workout clothing and a water bottle.

Grip socks are required, and can be purchased in the studio. (We have inexpensive pairs as well as fancy ones!)

Plan to put hair up in a bun or ponytail to prevent hair getting tangled in the springs or Pilates equipment. (Hair ties are available on site at the studio as well!)

We ask that all other personal items, including cell phones be turned to silent, and stored away during class. (You are, however, welcome to take pre- and post-class videos or selfies and share on social media.)

Aerial Yoga

A Note About Fragrances: To help us maintain a safe and accessible environment for all of our members, guests, and instructors, we kindly ask that you do not wear fragrances, perfumes, colognes, or scented lotions when visiting SALTED. Some individuals have significant allergies and sensitivities to fragrances. This is especially important for our aerial hammock classes, as fragrances and scented products can transfer onto the hammocks and make them unusable for the next member or guest. We truly appreciate your understanding and consideration as we work to create a comfortable environment for everyone.

BEFORE YOU ARRIVE:

1. Please arrive 15 minutes early for all appointments and classes.

2. Shoes are not permitted inside the studio. Aerial classes my be done in barefeet or grip socks

3. We ask that water bottles be kept on the hard floor surface area of the salt cave at all times.

PLEASE WEAR:

• Long, fitted leggings

• A fitted long-sleeve shirt or longer, fitted short-sleeve shirt

• No jewelry or watches

• Fitted clothing helps you move comfortably in the hammock and prevents fabric from pulling or pinching bare skin. This class is beginner-friendly, and no previous experience is needed.

SALTED Wellness does not allow anyone under 16 to take class. However, 16—and 17-year-old minors are allowed to take class with their parents’ consent. A parent or legal guardian must sign the minor’s waiver in the studio prior to the minor’s first class. We reserve the right to refuse service to anyone should we feel that our classes, instruction, or environment are not a mutual fit.

While we encourage clients to take pictures and videos in the studio before & after class (be sure to tag us!) we ask that you respect the privacy of the clients around you and do not photograph or film them without their consent.

To help everyone get the most out of their workout, our studio is a phone-free zone during class. This helps keep the space safe, focused, and free from distractions—so everyone can hear the instructor and stay present.

Please silence your phone and keep it stored away. If you need to take an emergency call, feel free to step outside the studio.

We do work with a small number of approved influencers who may film during classes that are specifically designated as influencer classes. However, no filming is permitted during our regularly scheduled classes to allow us to maintain a peaceful and focused environment for all members!

Good News—Your Membership Works Everywhere!

All memberships, class packages, and intro offers can be used at any of our locations.

Thanks for being part of our community—we’re so glad you’re here!

Auto-Renewal Policy

When you sign up for an auto-renewing membership, you're committing to a minimum of 30 days.

To cancel, please use the app or call your local studio. (Phone numbers for all studios are in the footer of our website)

We don’t require a long notice period, but cancellations must be submitted before your next billing date and during regular business hours to ensure they’re processed in time. If a request comes in after your payment has been charged, it will apply to the following cycle.

Please note: Canceling or letting your membership lapse will result in the loss of Founder’s/Grand Opening pricing and any special benefits tied to it.

Prepaid Memberships
These also auto-renew unless cancelled. You can cancel anytime before your next billing date using the same process as above.

Memberships purchased online will start on the date when you attend your first class.

Renewals & Booking Window

Auto-renew memberships are charged monthly on the same date. For example, if your billing date is the 1st, your account will be charged that evening and your new set of 4, 8, or 12 classes will be added. These classes are valid from the 2nd of the current month to the 1st of the next.

Members on 4x, 8x, or 12x plans have a rolling 14-day booking window, meaning you can always book up to 14 days ahead—as long as you have classes available.

Use It or Lose It

Your classes must be used before your next billing date. Unused classes do not roll over. If you’d like to attend extra classes, you can purchase single sessions anytime in the online store.

Late Cancels & No-Shows

You can cancel up to 12 hours before class without a fee. If you cancel late, there’s a $10 fee; if you don’t show up, the fee is $20.

Membership Activation & Changes

Memberships purchased online begin on the day you take your first class! That way you aren’t paying for any lag time between when you purchase your membership and when you actually START at Salted!

Updating Your Card on File

We require up-to-date billing info to maintain your membership.

To update your payment method:

• Log into your profile on our website or app

• Click the profile icon on the bottom right of your app screen

• Go to Payment Methods

• Enter your new card info

• Delete any old cards to prevent future charges to the wrong card

Thanks for helping us keep things running smoothly!

Why Choose a Prepaid Membership?

If you love taking class at the same time and location each week, a prepaid membership is perfect for you! Prepaid Memberships have many additional benefits, such as:

PRIORITY BOOKING: Reserve your favorite class time up to 30 days in advance—compared to the 21 day window on monthly memberships.

MONTHLY GUEST PASS: Bring a friend! Every month, you’ll receive one free guest pass to share the fun.

RETAIL DISCOUNT: Prepaid members get 10% off all retail, automatically. (Because you can never have too many Pilates socks!)

SPECIAL RATES: Enjoy and even more discounted price compared to monthly auto-renew memberships. More value, more savings!

Easy Cancellation
You can cancel your prepaid membership anytime—just make sure to submit your request before your next billing date and during business hours so we can process it in time. If a cancellation request comes in after your payment has already been charged, it will apply to the next cycle.

A quick note: Your membership will officially activate on your first day attending class or using a service!

Membership Freeze Policy

Need to hit pause? We offer one standard freeze of up to 30 days per year for both Auto-Renew and Prepaid Memberships.

Here’s what to know:

• Freezes must be at least 14 days long to be processed.

• We’ll consider longer freezes—up to 90 days—for things like injury, pregnancy, or emergencies. These are reviewed case by case and not guaranteed.

• To request a freeze, please email or call your local studio - all contact info is at the bottom of this web page.

Important notes:

• You won’t be able to book or attend classes during your freeze. Any existing bookings during your freeze dates will be automatically cancelled once your request is processed.

Upgrading or Downgrading Your Membership

To upgrade or downgrade your membership, please reach out to your local studio. We're happy to help!

If you’re wanting to upgrade from a 4X, 8X, or 12X membership, we often go ahead and cancel/refund your limited membership on our end, which allows you to then purchase the Premium Membership instead.

If you want to downgrade, you can cancel your larger membership anytime, and the credits you’ve already paid for will continue to be available to you until the end of that 30 day cycle. You can then purchase a smaller membership.

Important: Canceling or pausing your membership will result in the loss of legacy/founder’s rate pricing and any special perks that came with it. These cannot be reinstated for any reason. 

To cancel your membership, please use the app, or call your local studio for assistance.

In the app, go to:
Profile > Memberships & Credits > Select Your Membership > Cancel Membership

If you're on an auto-renewing membership, there's a 2-month minimum commitment. You can submit a cancellation request anytime, but it won’t take effect until after the initial 2 months are complete.

We don’t require much notice—but to avoid being charged again, be sure to cancel before your next billing date and during normal business hours. Late requests will apply to the next cycle, and we’re unable to offer refunds for missed deadlines.